Medely Santa Monica, CA, USA
Be part of our growing company by joining the Medely customer success team! Medely is a rapidly growing on-demand platform that instantly connects healthcare facilities with pre-screened and highly qualified Registered nurses and Surgical Techs. The Manager, Customer Success will be responsible for leading a team of Customer Support Representatives to success. We’re seeking a compassionate leader who is willing to train, teach, mentor, and hold our reps accountable in a supportive and motivating manner. A large part of this role is dedicated to implementing, refining, and carrying out feedback channels and performance reviews in order to improve individual, team, and department performance. You will also drive process optimization and address escalated customer inquiries. As Customer Support Manager, you will report into and be mentored by our COO, in order to develop and continually grow your own long-term career at Medely. What you will do: ...
Jun 07, 2020